Not able to change date FORM in new document template builder

Question

Date format in document templates	The date format in the document templates cannot be adjusted to DD/MM/YYYY and is set by default to MM/DD/YYYY. For example, when I enter 30/01/2026, the system flags this as an invalid date. In my profile settings, the date format is correctly set to DD/MM/YYYY. It appears that within the (in my view relatively new) document builder, the date format cannot be configured. As a result, it is currently not possible to create contracts correctly. A potential workaround would be to use text fields for dates, but these are then not recognized by the navigator. Moreover, from a functional perspective, this must be a proper date field.

Ma.Cubio · Answer

Hello ​@contracteringspoor030Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.May you please share a few more details or a screenshot so I can better understand the setup?Is the template created using the Agreement Template Builder, or through Templates → Create Document Template?Were you using a Date Signed field or a Text field with date validation?I ran tests in the Classic Editor, Agreement Template Builder, and Document Templates. When using the Date Signed field, the date format follows the configuration set by the account Admin under Signing Settings → Document Formatting. This setting controls the date format for all Date Signed fields on envelopes sent from the account.If you're using a text field with validation, just make sure to click Save after choosing the validation format. With that step, everything worked as expected in my tests.Sincerely,Ma. Cassandra| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer."

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