Incorrect Date & Time of Signing between actual Signature block and Timestamp in the Audit Trail

Hello ​@TVo,

Thanks for reaching out here in the Docusign Community. It's great to have you here! I appreciate your taking the time to bring this to our attention.

While differences of a few hours can sometimes occur due to time zone settings, a discrepancy of several days or a week would not typically be expected. 

To investigate this further, could you please send me a direct message with the Envelope ID?

Feel free to send them over once you have a chance, and I’ll be happy to take a look.

Regards,

Jenny | Docusign Community Moderator
 

Hi Jenny,

Thank you so much for your prompt response. Attached please find the document where I highlighted the information for your reference both in the training log section and on the audit trail page.

I really appreciate your feedback. Please let me know if you need any additional questions.

Best,

Trang

**attachment removed as it contains PII**

Hello ​@TVo,

Thank you for getting back and sharing a copy of the document. We were able to review the Envelope ID.

To clarify, the date shown next to the signature reflects the moment the signer clicked the signature tag. However, the signing process was not completed until 06/05, when the signer clicked the Finish button.

As a result, both the Date Signed and the Certificate of Completion (CoC) reflect 06/05 as the completion date. If the signer had clicked the signature tag and then immediately completed the envelope by clicking Finish on the same day, the dates would have matched.

It appears that the signer took some time to complete the signing process. The signer returned to the envelope several times before finally clicking Finish on 06/05, which is why the completion date differs from the signature date.

I hope this helps clarify things! Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

Hi Jenny,

I appreciate your detailed response. It really helps clarify the discrepancy. I will share this information with the study monitor. 

Best regards,

Trang

Hello ​Trang,

Thank you for the update. I'm glad to know that the information helps.

Feel free to click the “Best Answer ✅” button below the post. That helps others in the Community find trusted answers faster.

If you have any other questions or run into any issues, feel free to reach out. Have a great day!

Best regards,

Jenny | Docusign Community Moderator