Incorrect Date & Time of Signing between actual Signature block and Timestamp in the Audit Trail

Question

Why do I see, on occasions, the signing time and date in the “Signature” section are completely different from the “Timestamp”?

For example, I have a training log that shows a staff member completed the training on 05-Jun-2026 but the “Signature” block indicates that she signed on 28-May-2026 at 2:23:12 PM EDT; and the “Timestamp” section in the audit trail had this:

Sent: 5/28/2026 11:12:29 AM

Resent: 5/28/2026 4:01:32 PM

Resent: 5/29/2026 8:28:46 AM

Resent: 5/29/2026 3:51:20 PM

Resent: 6/1/2026 3:27:54 PM

Viewed: 6/1/2026 9:56:52 PM

Signed: 6/5/2026 5:52:08 PM

Would someone please help explain this?

Jenny.Martin · Answer

Hello ​@TVo,Thanks for reaching out here in the Docusign Community. It's great to have you here!I appreciate your taking the time to bring this to our attention.While differences of a few hours can sometimes occur due to time zone settings, a discrepancy of several days or a week would not typically be expected.To investigate this further, could you please send me a direct message with the Envelope ID?Feel free to send them over once you have a chance, and I’ll be happy to take a look.Regards,Jenny | Docusign Community Moderator

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