How to remove signature that has already signed

Question

Hi everyone,

I just realized that my document has a signature that’s overlapping over another signature. It’s most likely a mistake on my part but I’m looking for a way to remove it. The signer has already completed her signature and I can’t seem to find any resource on how to remove this signature.

I really don’t want to send it again for my group to sign so is there a work around for this?

I tried to find a way to contact docusign but it seems that they don’t want to ever be contacted to support their customers.

mr1 · Accepted Answer

​@jumpcheng:If the signer has completed their portion - no changes can be made.If the signer had noticed the overlap before hitting ‘finish’ you could have corrected the placement of the signature. But once “finish” is clicked, then no changes can be made.sorrymr1

Melanie.Panguito · Answer

Hey ​@jumpcheng,I trust all is well. We’d like to know if the suggested solution was helpful.If yes, we would greatly appreciate it ifyoucould mark it as "Best Answer"✅, to help other community members find trusted answers.😊Let us know if youneed further assistance—we're here for you!Sincerely,Melanie| Docusign Community Moderator

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