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Hello,
I have just purchased an annual plan (esignature personal) by accident (I only wanted a month plan).
Can you please tell me, step by step, how to cancel this (i have used no envelope yet) and get a refund?
When I press cancel subscription, in Cancellation Summary it says I am not eligible for refund? “Your subscription isn’t eligible for a refund. This is either because it's been over 30 days since your purchase or you don’t have an annual subscription.” I don’t understand.
Thanks
Question
How to cancel my annual plan - yearly subscription by accident
+1- New Voice
- Community Moderator
Hello
Thank you for reaching out, and welcome to the Docusign Community! I completely understand how frustrating and confusing this situation must be, especially since you only intended to purchase a monthly plan and haven't used any envelopes yet.
Thank you for bringing this to our attention, and rest assured, we're here to help.
To help me look into this further, could you please send me via private message the following details:
- Account name
- Account number
- Email address associated with your account
- Case number (if one has already been created)
Once I have this information, I'll follow up with you and assist you with the next steps. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
+1- New Voice
Hello
Thank you for reaching out, and welcome to the Docusign Community! I completely understand how frustrating and confusing this situation must be, especially since you only intended to purchase a monthly plan and haven't used any envelopes yet.
Thank you for bringing this to our attention, and rest assured, we're here to help.
To help me look into this further, could you please send me via private message the following details:
- Account name
- Account number
- Email address associated with your account
- Case number (if one has already been created)
Once I have this information, I'll follow up with you and assist you with the next steps. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Thank you very much, I have just submitted the info to PM
- Community Moderator
Hello
Thank you for providing your account details. Allow me to check on our end, and I'll get back to you as soon as possible. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
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