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How to cancel my annual plan - yearly subscription by accident

Forum|Forum|1 month ago
July 17, 2026
8 replies
68 views

Hello,

I have just purchased an annual plan (esignature personal) by accident (I only wanted a month plan).

Can you please tell me, step by step, how to cancel this (i have used no envelope yet) and get a refund?

When I press cancel subscription, in Cancellation Summary it says I am not eligible for refund? “Your subscription isn’t eligible for a refund. This is either because it's been over 30 days since your purchase or you don’t have an annual subscription.” I don’t understand.

Thanks

Best answer by Ma.Cubio

Hello @Marko Havas
Thank you for reaching out, and welcome to the Docusign Community! I completely understand how frustrating and confusing this situation must be, especially since you only intended to purchase a monthly plan and haven't used any envelopes yet.

Thank you for bringing this to our attention, and rest assured, we're here to help.

To help me look into this further, could you please send me via private message the following details:

Account name
Account number
Email address associated with your account
Case number (if one has already been created)

Once I have this information, I'll follow up with you and assist you with the next steps. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

M

Marko Havas

Author

New Voice

Btw the “Chat” option in support is not working

M

Ma.Cubio

Answer

Community Moderator

Hello @Marko Havas
Thank you for reaching out, and welcome to the Docusign Community! I completely understand how frustrating and confusing this situation must be, especially since you only intended to purchase a monthly plan and haven't used any envelopes yet.

Thank you for bringing this to our attention, and rest assured, we're here to help.

To help me look into this further, could you please send me via private message the following details:

Account name
Account number
Email address associated with your account
Case number (if one has already been created)

Once I have this information, I'll follow up with you and assist you with the next steps. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

M

Marko Havas

Author

New Voice

Hello @Marko Havas
Thank you for reaching out, and welcome to the Docusign Community! I completely understand how frustrating and confusing this situation must be, especially since you only intended to purchase a monthly plan and haven't used any envelopes yet.

Thank you for bringing this to our attention, and rest assured, we're here to help.

To help me look into this further, could you please send me via private message the following details:

Account name
Account number
Email address associated with your account
Case number (if one has already been created)

Once I have this information, I'll follow up with you and assist you with the next steps. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Thank you very much, I have just submitted the info to PM

M

Ma.Cubio

Community Moderator

Hello @Marko Havas
Thank you for providing your account details. Allow me to check on our end, and I'll get back to you as soon as possible. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

M

Ma.Cubio

Community Moderator

Hello @Marko Havas
Please check whether you received an email from our Support Team so we can assist you further. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

M

Ma.Cubio

Community Moderator

Hello @Marko Havas

Kindly check your email for a follow-up regarding your existing case.

Please let us know if you still need any assistance. We'd be happy to help you here in the Community!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

M

Marko Havas

Author

New Voice

Thank you!

M

Ma.Cubio

Community Moderator

Hi again, @Marko Havas!

You’re most welcome! If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

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