How do I contact Customer Support?

Forum|Forum|11 months ago
August 21, 2025
1 reply
78 views

How do I contact customer support. It wont allow me to select e-mail or call back as this is for paid users even though I am one and although live chat is available it does nothing when I click on it?

Customer Support

J

Jenny.Martin

Community Moderator

Hello @SteveH2601,

Thanks for reaching out to the Docusign Community; it's great to have you here! I’m really sorry you’re having trouble accessing the support options.

Could you please send me a direct message with the following details?

Name
The email address linked to your account
Your account number

We truly appreciate your patience, and we’re here to get this resolved for you.

Best Regards,

Jenny | Docusign Community Moderator

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.