Free one month subscription

Hello ​@Debb1314 

Thank you for reaching out here in Docusign Community.

Try using a different email and see if you will be able to sign up for trial using the link below. 

DocuSign Free 30 Days Trial

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator

Thank you for your reply.

I have been using DocuSign for a while and want to cancel/downgrade my usual monthly subscription, but I can’t see this option in my billing setting. All it is offering me is the one month free subscription, which I have clicked onto but keeps on sending me emails to say the request is not completed. 

Hello ​@Debb1314,

I hope you are doing well. 

Please do open a case so that our experts can hep you to downgrade your account to free.

You may follow the steps provided in the link below on how to open a case. 

Open a case in the Docusign Support Center

If you found my response to be a useful solution to your question, could you please click the like and "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Best regards,
Marco | Docusign Community Moderator