File renaming issue when downloading the completed envelope

Forum|Forum|5 months ago
March 2, 2026
3 replies
107 views

We are experiencing an issue where, upon downloading a completed DocuSign envelope, the system automatically modifies the original file name. Specifically, all periods (.) within the file name are being altered. This behavior impacts our established file naming convention, as periods are used intentionally within version identifiers and are a critical component of our version control structure. The automatic modification of these characters disrupts our document management process and creates inconsistencies in version tracking. Is there a chance to include this fix in an upcoming release?

J

Jenny.Martin

Community Moderator

Hello @elenap,

Thanks for reaching out and welcome to the Docusign Community!

This behavior is expected due to how most systems interpret periods in filenames. To avoid this, we recommend using underscores or dashes instead. If this enhancement would improve your workflow, please consider submitting it as an Idea for future enhancement.

👉 Create an Idea

Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

J

Jenny.Martin

Community Moderator

Hello @elenap,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Best Regards,

Jenny | Docusign Community Moderator

E

elenap

Author

New Voice

Thank you for the response. The proposed solution does not work for us because the periods are part of a version numbering example “ver 1.2” where you cannot have an underscore. In versions it is not at all typical to have anything other than a period.

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