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I have a user who, when they click the Send button to send an envelope, they get an error in a small popup saying ‘Failed to Fetch’. We have tried:
- Clearing cache
- Incognito mode
- Using VPN
- Different browser
- Sending to different recipients
+2- New Voice
- Answer
Figured out that the file size was too large. It was 27mb. Once they removed a few pages and made it smaller, it was able to go through.
- Community Moderator
Hello
That’s great news! Appreciate the update. Favor, may you please mark your answer as the "Best Answer " by clicking “Select as Best”. This is to share your knowledge and help other Community members with the same question, see this more easily.
Regards,
Jenny | Docusign Community Moderator
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