I have a user who, when they click the Send button to send an envelope, they get an error in a small popup saying ‘Failed to Fetch’. We have tried:Clearing cache Incognito mode Using VPN Different browser Sending to different recipients

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Failed to Fetch error

Forum|Forum|7 months ago
January 9, 2026
2 replies
860 views

I have a user who, when they click the Send button to send an envelope, they get an error in a small popup saying ‘Failed to Fetch’. We have tried:

Clearing cache
Incognito mode
Using VPN
Different browser
Sending to different recipients

Sending

Best answer by djlender

Figured out that the file size was too large. It was 27mb. Once they removed a few pages and made it smaller, it was able to go through.

D

djlender

AuthorAnswer

New Voice

Figured out that the file size was too large. It was 27mb. Once they removed a few pages and made it smaller, it was able to go through.

J

Jenny.Martin

Community Moderator

Hello @djlender,

That’s great news! Appreciate the update. Favor, may you please mark your answer as the "Best Answer " by clicking “Select as Best”. This is to share your knowledge and help other Community members with the same question, see this more easily.

Regards,

Jenny | Docusign Community Moderator

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