Envelopes expiring despite 120 day expiration period

Hi ​@MeganB88,

We appreciate you reaching out to the Docusign Community and are delighted to have you join us.

I’m sorry to hear that you’re experiencing an issue with an expired envelope signing link. I’ll be happy to help you with this.

For security reasons, Docusign email signing links automatically expire after 48 hours or 5 clicks, whichever comes first. The envelope history can be reviewed to determine how many times the signer accessed the envelope. When the signer attempts to access an expired link, they may have the option to request a new link, or the sender can resend the envelope to generate a new signing link. 

Please note that the 120-day expiration period applies to the entire envelope and not to each individual signer. If the envelope remains incomplete when it reaches its 120-day expiration date, it will automatically be voided, regardless of whether another recipient has already completed their signing.

Kindly refer to this article for more information: FAQ: Email link expiration

I hope the information provided clarifies.

Feel free to click the “Best Answer ✅” button below the post. That helps others in the Community find trusted answers faster.

Best regards,

Noralynn | Docusign Community Moderator

Hi ​@MeganB88,

I hope you’re doing great. I would like to check if the information provided helped resolve your concern. 

If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community. We’ll always be here to help! 

Best regards,

Noralynn | Docusign Community Moderator

Feel free to Like👍and click "Best Answer."