Hello Ins1993,

Thank you for reaching out and the question.

If you restrict inbound network connections and allow-list specific Docusign IP addresses, you must update your allow-list to include all current Docusign IP ranges from our Trust Center by December 31, 2025, for both production and demo accounts. Please note: If your account is in AU, CA, or JP1, no action is needed on your production account, but action is needed on your demo account.

○ If you restrict outbound connections to Docusign to specific sub-domains, you must update your
allowlist to include the additional domains for your site.
■ demo-b.docusign.net
■ na1-b.docusign.net
■ na2-b.docusign.net
■ na3-b.docusign.net
■ na4-b.docusign.net
■ eu-b.docusign.net

○ No action is required if:
■ You do not use IP or domain allow-listing and you already allow-list the full IP ranges published on our Trust Center, or
■ Your production account is in AU, CA, or JP1 (action still needed on your demo account)

I hope this answers your question or concern, please feel free to let us know if you have additional questions.
 

Regards,

Raymond Hui

Docusign Customer Support

Hi ​@lns1993 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

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