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We are trying to raise a support case via the Docusign Support window, but on keying in the details to continue, the ‘No submit my case’ box is NOT enabled to click on. Attached screen shot refers.
Has anyone else encountered this issue please?
- Community Moderator
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you providing the screenshot and details of the issue you are encountering while trying to submit a support case.
You may try to perform the following troubleshooting steps:
- Clear your browser cache and cookies
- Try using an incognito/private browsing window
- Sign out of your Docusign account, then sign back in before accessing the support portal again
How do I contact Docusign Customer Support?
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Troubleshooter
Thank you Cassandra.
Support have replied that they have an issue with the support page.
Clearing cache and cookies and using incognito has not resolved this. We have also tried the ‘chat’ option. Clicking on the ‘Chat with us’ box from ‘Start a Chat’ on the Support page is also not working.
We are waiting for further instructions
- Troubleshooter
Thank you or your repy. In the meantime Docusign Support have confirmed they have an issue at their end.Clearing cache and cookies and using incognito has not resolved this.
- Community Moderator
Hello
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."
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