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Hello ​@bill.jakobs,

Thank you for reaching out here in Docusign Community.

You may access the link below on how to open a case. 

Open a case in the Docusign Support Center

If you are still having issue to open a case, you may use the chat support that will also help you creating a case on your behalf.

If you found the provided response to be a useful solution to your question, please hit like and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator

Hello ​@bill.jakobs 

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

If you found my response to be a useful solution to your question, could you please click the like and "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Best regards,

Marco | Docusign Community Moderator