Docusign Complaints Procedure

Hello ​@Clair Ball 

Upon coordinating with the team, they confirmed that feedback has been forwarded to the management team. Andrea leads our Sales team and has taken note of your feedback. We have addressed all related issues, and your contract has been successfully renewed.
Regarding your desire to file a complaint, I want to assure you that it has been acknowledged, and our Sales leadership is aware. If you encounter any ongoing issues or obstacles, please don't hesitate to contact us so we can provide further assistance.
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

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Thank you however my complaint was not about a contract renewal it was about over usage charges and mis sold contract? 

Will you investigate the matter? Will I receive a complaint number? A more detailed explanation on the mis-sold contract? Surely you must have phone recordings that you can listen back to?

We are raising an official complaint so will we receive an official response?

I have already discussed this with Andrea however do not feel that this was investigated correctly and raised a complaint regarding a mis sold contract and over usages charges 

I await your urgent response

Kind Regards

Clair Ball

Hi ​@Clair Ball 
Thank you for sharing your concerns. While this community offers general guidance, I want you to know that I'm committed to making sure your feedback reaches the relevant team. I have reviewed and forwarded your latest message to the Team. Please know that response times may be slightly extended due to scheduling differences, but I promise to keep you posted as soon as I receive any news.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

Dear Ma,

I have yet to receive any response and understand that response times maybe delayed however, I would like to receive a copy of docusigns complaints policy as my complaint is official, I would like to know what your response times are aswell as an official complaints number? I would appreciate a response and thank you for your assistance so far.

Kind Regards

Clair Ball

Hello ​@Clair Ball 
I hope you are doing well.
I sent a follow-up to our Internal Team and am just waiting for their feedback. Thank you for your patience.
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator