Combine PDFs option stopped working in DocuSign (worked last week, now disabled)

Question

Hi everyone,I wanted to check if anyone else is experiencing this issue in DocuSign.When downloading a signed document, we normally use the “Combine” checkbox to merge the contract with the signing summary (including QES details). This worked perfectly last week on Wednesday.However, starting today, the Combine option is no longer functioning. The checkbox appears, but the system does not allow combining unless the Certificate of Completion is selected — and in some envelopes, it doesn’t work at all.No account settings were changed, and this behavior is new.Has anyone else seen this recently? Is this related to a backend update or a change in how DocuSign handles QES envelopes?Thanks in advance for any insights.

Noralynn.Niduaza · Answer

Hi ​@dasicmarija,We appreciate you reaching out to the Docusign Community and are delighted to have you join us.We apologize for the recent issue you experienced with downloading documents. I’ll be glad to help you with this.At this time, we haven’t received any official communication indicating a recent issue or change to the Combine download option with QES details. Based on your description, this doesn’t appear to be expected behavior. To better assist, please provide the envelope ID (via private message) and a screenshot of how the issue occurs for me to check. Also, have you tried downloading the documents using a different browser, such as Incognito or a private browser?Once I receive your response, I will look into it and send you an update as soon as possible.Best regards,Noralynn | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.