Certified signature

Hello ​@GR26, Welcome to the Docusign Community!

Thanks for your question. What you're running into is a signature-level requirement. The official French website you're using requires a Qualified Electronic Signature (QES) under the EU eIDAS regulation, whereas a standard DocuSign eSignature is a "simple" electronic signature, which is why the site isn't recognizing it as EU-certified.

DocuSign does support QES, but here's what you should know:

1. QES capability is enabled on the sender's account. The sender configures the envelope and sets the signature type (IDV - DS EU Qualified) for the recipient. So:

   - If someone else is sending you the document to sign, their account needs the QES module, you would simply complete the identity verification and sign.

   - If you're preparing and signing your own document (which sounds like your case), then your own account needs the QES capability.

2. Qualified Electronic Signatures (QES) are not included with DocuSign free trial accounts. QES is available as an add-on for eligible DocuSign IAM plans and higher-tier subscriptions. 👉 Connect with our sales team

For more details, I'd recommend these resources:

- DocuSign QES overview: https://www.docusign.com/en-gb/products/electronic-signature/qualified-electronic-signature

- Sending a Document Using a Qualified Electronic Signature

Hope this helps. If you found this response helpful, feel free to mark it as the ”Best Answer”.  Let us know if you have any other questions!

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

Hello ​@GR26, 

I hope everything is going smoothly for you. I just wanted to check in to see if you still need any help. If the information shared above was helpful. If it added clarity or answered your question, marking it as Best Answer ✅ will highlight it for others in the community. If you still need more support, we’re here to help.

Best Regards,

Jenny | Docusign Community Moderator