+1I have paid for my account and waited the “30 minutes” for set up (have used Docusign for over 15 years so I know what I’m doing). CANNOT ACCESS MY PAID SENDS and get in to a nightmare loop trying to access support. Also their chatbot DOES NOT WORK. Any suggestions?!?!?!
Hello
Thanks for reaching out to the Docusign Community!
Sorry to hear about the trouble with your account. To look into this, please send me a private message with your name, account number, the email linked to your account, and a case number if you have one.
We’re here to help and will follow up as soon as we receive your details.
Sincerely,
Jenny | Docusign Community Moderator
Hello
We apologize for the inconvenience you experienced with our support system. Your feedback will be shared with the appropriate team for review. I also sent a follow-up via private message. Please reply with the information I requested so we can check your account.
Sincerely,
Jenny | Docusign Community Moderator
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