Hi everyone
I am having some trouble cancelling my Business Pro free trial. When I select “Close Account” it says it will cancel all accounts including paid for that email address. I have tried to change the email address on my free trial but keep getting an error message. I have also tried to access the “call back” option from within my paid account but when it asks me to login it isn’t working. Any help appreciated :)
Hello
Thank you for reaching out, and a warm welcome to the Docusign community! I understand you are having issues closing the Business Pro free trial for one of your accounts. We’re here to help!
To further investigate, please send me the following information via a Private Message:
This information will allow us to conduct a thorough analysis of the issue at hand.
Thank you for your cooperation! We look forward to your response.
Best Regards,
Luke | Docusign Community Moderator
Hello
Thank you for allowing us to investigate and work privately on a resolution to this matter.
If you encounter any account-related issues in the future, don’t hesitate to post here in the Community. We’re always happy to help!
Best Regards,
Luke | Docusign Community Moderator
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