Can we still access support on the free plan?

Hello ​@socialshefi 

Welcome to the Docusign Community!

Yes, chat support is still available on the Free plan. You can access it by selecting "Start a chat" from the support page using the link below:

Contact Docusign Support | Submit a Help Request

As shown, the "Chat with us" option is available for free users, while callback and email support are limited to paid plans.

Thanks!

👪 Docusign Community Leaderboard Top 5 contributor
💹 Ranked #3 in the Reply Royalty category in DocuSign Community Wrapped 2024
🤝Let’s LinkedIn and roll: Pawan Gangwani | LinkedIn

Once you click on “Chat with us" then wait for 2-3 second and you will get this option “Live Chat” at right bottom. Attaching snapshot.
 

Hi ​@socialshefi,

Thank you for engaging with the Docusign Community. We are pleased to have you here.

I’m sorry to hear that you’re having issues accessing our chat support. I’ll be glad to help.

I appreciate the steps provided by ​@Pawan Gangwani. However, if the issue persists, please try performing basic troubleshooting, such as:

• Clear your browser’s cache and cookies
• Try using an incognito/private browsing window or a different supported browser

Link for reference: 

How do I clear the cache and cookies in my browser?

Best regards,

Noralynn | Docusign Community Moderator

If this helped. Feel free to Like👍and click "Best Answer."

Hi ​@socialshefi,

I hope you’re doing well and having a great day!

I wanted to see how things are going on your end. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community. We’ll always be here to help!

Best regards,

Noralynn | Docusign Community Moderator

Feel free to Like👍and click "Best Answer."