Business Pro Trial - No "Downgrade to Free" option available

Hello ​@martined 
Thank you for reaching out, and welcome to Docusign! I completely understand why you'd want to switch your account to the Free plan rather than close it. I'm happy to point you in the right direction.
Since your Business Pro Trial has already expired, the self-service Downgrade to Free option is no longer available. The best next step is to contact our Support team through Live chat and ask to be connected with a live agent. They can review your account and help you downgrade it to a Free account.
 

How do I contact Docusign Customer Support?

Thank you for your patience, and we appreciate you choosing Docusign. Our Support team will be glad to assist you with getting this taken care of.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Bonjour et merci pour votre réponse. Je ne peux pas faire ce que vous dite car ce n’est pas possible. 
 

En effet étant arrivé à la fin de la période d'essai, le service de chat avec un vrai humain de votre service client est impossible. Pareil par mail. Impossible d'envoyer un mail au sav. 

Hello ​@martined 
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."