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SCRZConversation Starter
Conversation Starter
April 30, 2026
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As an Admin with Full Access, I'm struggling to transfer an envelope

  • April 30, 2026
  • 15 replies
  • 138 views

Good afternoon Dear DS Commuity

Can someone help? As admin (with full rights), I can select Transfer envelope but when prompted to select targeted user, no user is displayed so I can’t select the target…  

Best answer by Luke.Cervantes

Hello ​@SCRZ,  

Thanks for reaching out here in the Docusign Community—great to have you here! I understand it can be a bit confusing when a user doesn’t immediately appear on the transfer page. Often, this is just a matter of how the search field registers input. 

To help the system recognize the user, please try typing the name or email and then pressing the “Enter” key on your keyboard. This step should prompt the user to appear as a selectable option so you can proceed with the transfer. 
 


You can find full instructions here: Transfer Ownership of Envelopes and Templates Between Users

If you have already tried this, or you are referring to a different issue, don’t hesitate to let us know. We’re here to help get this sorted out for you. 

Best Regards,

— Luke | Docusign Community Moderator
 If this helped, mark it as “Best Answer” so others can find it too!

15 replies

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L
Community Moderator
Luke.CervantesCommunity Moderator
Community Moderator
May 15, 2026

Hello ​@SCRZ,

I hope you are doing well! I’m just checking to see if the issue has been resolved. 

Let me know us know how it goes with your case, or if you have any other concerns. We’re here to help! 
 

Best Regards,

— Luke | Docusign Community Moderator

If this helped, mark it as "Best Answer" so others can find it too!

S
Conversation Starter
SCRZConversation StarterAuthor
Conversation Starter
May 17, 2026

Good morning Dear Luke and thanks for checking

Ticket has been opened and is pending feedback. 

Thanks and Regards 

    L
    Community Moderator
    Luke.CervantesCommunity Moderator
    Community Moderator
    June 9, 2026

    Hello ​@SCRZ, 

    I hope you are doing well. I’m here to check whether you were able to resolve this matter or if there’s anything else we can help you with.

    Thank you, and have a great day ahead! 

    Best Regards, 

    Luke | Docusign Community Moderator
    If this helped, feel free to Like👍and click "Best Answer."

    S
    Conversation Starter
    SCRZConversation StarterAuthor
    Conversation Starter
    June 10, 2026

    Hi Luke and all my apologies for reverting so late to you. 

    Yes the issue has been resolved…. It seems that I was not pressing “Enter” to search name but rather waiting for the system to pull out possible entries from the entered name…. 🤔

    Thank you very much for your patience and support.

    Regards

    Sandrine

    L
    Community Moderator
    Luke.CervantesCommunity Moderator
    Community Moderator
    June 10, 2026

    Hello ​@SCRZ, 

    Thank you for the update! I’m glad that you were able to resolve the issue, and everything is now working on your end as expected. 

    In case you encounter any account-related issues in the future, you are always welcome to post here in the Docusign Community.  

    Thank you, and have a great day ahead! 

    Best Regards, 

    Luke | Docusign Community Moderator
    If this helped, feel free to Like👍and click "Best Answer."

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