Automating using Verification Type : access code is working fineVerification Type : ID Verification and Phone Authentication is not taking the value provided via power automate cloud flows.I am using the add verification type to a recipient(v2) action using the DocuSign Connector.Please find following steps:Create envelope - working Add documents to envelope - working Add recipient details to envelope - working Add verification type to the recipient - working for Verification Type set as Access code and None but not working for Phone Authentication and ID Verification. Asking for workflow ID- which I passed blank value , does throw any error but doesn't write the value in docusign application Kindly suggest what when wrong.

S

shabnamsinha

Active Voice

Solved

Add verification type to a recipient using Power Automate for Verification Type : ID Verification and Phone Authentication

Forum|Forum|9 months ago
November 10, 2025
16 replies
325 views

Automating using Verification Type : access code is working fine

Verification Type : ID Verification and Phone Authentication is not taking the value provided via power automate cloud flows.

I am using the add verification type to a recipient(v2) action using the DocuSign Connector.

Please find following steps:

Create envelope - working
Add documents to envelope - working
Add recipient details to envelope - working
Add verification type to the recipient - working for Verification Type set as Access code and None but not working for Phone Authentication and ID Verification. Asking for workflow ID- which I passed blank value , does throw any error but doesn't write the value in docusign application

Kindly suggest what when wrong.

Best answer by marco.tanglao

Hello @shabnamsinha,

Thank you for reaching out in the DocuSign Community.

Yes, DocuSign Power Automate supports both ID Verification and Phone Authentication features.

Before using these, please check the following:

1. Plan Eligibility: Confirm whether your current DocuSign plan includes these authentication options. You can review available plans and features here: DocuSign Plans and Features

2. Feature Enablement: If your plan includes them but you still can’t access these options, they might not be enabled yet. In that case, please contact your DocuSign Administrator to review your account settings.

If you’re not an admin user, your admin can open a support case to request enabling these features: Contact DocuSign Support

For more details on these authentication methods, you can also check:

DocuSign ID Verification Overview

DocuSign Phone Authentication Overview

If you found this response helpful, please mark it as the Best Answer by clicking “Select as Best” below, this helps other users find the solution more easily.

Best regards,

Marco | DocuSign Community Moderator
Click “Select as Best” below if you found this answer useful!

S

shabnamsinha

Author

Active Voice

verification workflow - under dropdown I cant see any information.

Manually I am able to key in the Phone and SMS authentication (country code and number) under Identity verification of DocuSign app. But with Power Automate getting issue - its a roadblocker to my process.

I tired to pass - recipient guid, envelope id, recipient id under verification workflow in Add verification type stage and got error : IDENTITY_WORKFLOW_INVALID_ID.

Then I passed “Phone Authentication” under workflow ID as suggest here but got error - The request body is missing or improperly formatted.

S

shabnamsinha

Author

Active Voice

Does the DocuSign power automate connector does not support ID verification and Phone Authentication features?

M

marco.tanglao

Answer

Docusign Employee

Hello @shabnamsinha,

Thank you for reaching out in the DocuSign Community.

Yes, DocuSign Power Automate supports both ID Verification and Phone Authentication features.

Before using these, please check the following:

1. Plan Eligibility: Confirm whether your current DocuSign plan includes these authentication options. You can review available plans and features here: DocuSign Plans and Features

2. Feature Enablement: If your plan includes them but you still can’t access these options, they might not be enabled yet. In that case, please contact your DocuSign Administrator to review your account settings.

If you’re not an admin user, your admin can open a support case to request enabling these features: Contact DocuSign Support

For more details on these authentication methods, you can also check:

DocuSign ID Verification Overview

DocuSign Phone Authentication Overview

If you found this response helpful, please mark it as the Best Answer by clicking “Select as Best” below, this helps other users find the solution more easily.

Best regards,

Marco | DocuSign Community Moderator
Click “Select as Best” below if you found this answer useful!

S

shabnamsinha

Author

Active Voice

HI, manually I am able to use these features but via power automate docusign connector its not working. Looks like issue is with the connector.

S

shabnamsinha

Author

Active Voice

Manually it is allowing to key in mobile number but via power automate docusign connector I am unable to .

Please suggest the steps.

S

shabnamsinha

Author

Active Voice

Manually it is allowing to key in mobile number but via power automate docusign connector I am unable to .

Please suggest the steps.

M

marco.tanglao

Docusign Employee

Hi @shabnamsinha,

Thank you for your update.

While checking our community, I found a similar post that could probably help us adding the said feature in Power Automate

Please check the post below and let me know if it helps or not so I can check further.

I hope to hear from you soon.

Best regards,
Marco | Docusign Community Moderator

S

shabnamsinha

Author

Active Voice

The role can be signer/ approver or none to which Identity verification need to be sent.

S

shabnamsinha

Author

Active Voice

@marco.tanglao : please advise

S

shabnamsinha

Author

Active Voice

@Jenny.Martin : Can you look into my issue

I just need the the mobile number to be populated in my docusign - whether recipient is receives a copy or allow to edit or nedds to sign.

Populating access code via power automate connector is working fine. Issue is with Identity verification. Please guide.

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