Why don't I have the ability to add custom fields? There's also no place to input a label name in the text box

Question

Is it that my account plan doesn't have this permission? I could set it up when I first registered my account

Alejandro.Ramos · Accepted Answer

Hi@kapu,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that you haven’t been able to add Data Labels or Custom Fields, but I will share more details on the topic. These features are not available with Basic API plan, this is the reason why you lack access to it on the Add Fields step of the envelope creation process. For a detailed listing of our plans along with the features included with each one of them, see:eSignature Plans and PricingFeel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @kapu,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!​

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