Where to escalate about DocuSign support ticket?

Question

We had raised a ticket to modify Signature Type on an account. We have not received satisfactory response so far. Where can I escalate this?

Alejandro.Ramos · Accepted Answer

Hi Gary,Welcome to the DocuSign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear about your experience with our Support team, but I will ensure that your feedback is escalated.May I have the case ID you are referencing?I will also need any relevant details regarding how the interaction was not handled appropriately, so I can hand it over to our Management team.Feel free to let us know if you need further assistance with this.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.