When uploading a PDF the colouring of the whole page is incorrect

Question

HI Team,

I have uploaded a pdf to create a template from, and out of the 6 pages the initial page and the last 2 and half pages are showing up as a fully green background with red logo, however this is a normal white background document with a black logo.

Any help or guidance on what is happening and how to get it to be normal would be great as I definitely can’t send it out as is!

Pawan Gangwani · Accepted Answer

That’s very unusual, one thing you can do, I suggest otherwise please create the support ticket.

Print the document to a new PDF - This option is supported by owners of Adobe Acrobat Professional which is paid but you can use Foxit Reader for free. You can do this by opening the file in either program, going to File > Print, and selecting Adobe PDF or Foxit PDF as the printer. Choose the option to Shrink to Printable Area and click Ok.

hope this works if not then please raise case in DS support.
Thanks!

Pawan Gangwani · Answer

Hello ​@JrichardsonWelcome to the DocuSign Community!Can you please share the screenshot for better understanding?Thanks!

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