What to do when a signature appears sideways?

Question

We are trying to complete a regulatory filing, and one of the signatures (that was drawn) appears sideways on the page. It was rejected by the agency as such.  We have tried voiding the signatures and starting over, but it is always the same.  He is using a laptop computer.

nathaly.monge · Accepted Answer

Hello @AKSagaTreasurer,Welcome to the Docusign Community and thank you for posting your concerns!does the signer have an active Docusign account? Do they get an option to change the signature when signing?:Change Your SignatureLet us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

AKSagaTreasurer · Answer

While this didn’t exactly work, it pointed us in the right direction. When my colleague deleted his Docusign account and made a new one with a different email address, we were able to complete our filing without any problems.

Thank you!

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