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Newcomer
Nov 9, 2026 3:05 PM UTC
Solved

What happens to a document in progress when the free trial ends

I have 2 days left in my free trial and I need to send a document for signatures.  What happens if my document is not completely signed when my free trial ends.  Will the recipients still be able to complete their signatures and will I still receive the fully executed document?

Community Moderator
Nov 9, 2026 3:42 PM UTC

Hi ​@lmhunter,

 

Thank you for reaching out to the Docusign Community. We’re happy to clarify this for you!

 

If you send an envelope while your free trial is active, the envelope will remain in progress even after your trial expires. Recipients can still access and complete their pending signatures, and once all required parties have signed, you should receive the completed document. All documents that have been sent and completed can be accessed and viewed in the same account, even after the trial period ends.

 

Please note that the expiration of your free trial does not automatically void envelopes that have already been sent. However, your account may have limited access to certain paid features after the trial ends.

 

I hope this helps! If you need anything else or have more questions, feel free to reach out. I’m happy to assist.

 

Feel free to click the “Best Answer ✅” button below the post. That helps others in the Community find trusted answers faster.

 

Best regards,

Noralynn | Docusign Community Moderator

 

1 reply

Community Moderator
Nov 9, 2026 3:42 PM UTC

Hi ​@lmhunter,

 

Thank you for reaching out to the Docusign Community. We’re happy to clarify this for you!

 

If you send an envelope while your free trial is active, the envelope will remain in progress even after your trial expires. Recipients can still access and complete their pending signatures, and once all required parties have signed, you should receive the completed document. All documents that have been sent and completed can be accessed and viewed in the same account, even after the trial period ends.

 

Please note that the expiration of your free trial does not automatically void envelopes that have already been sent. However, your account may have limited access to certain paid features after the trial ends.

 

I hope this helps! If you need anything else or have more questions, feel free to reach out. I’m happy to assist.

 

Feel free to click the “Best Answer ✅” button below the post. That helps others in the Community find trusted answers faster.

 

Best regards,

Noralynn | Docusign Community Moderator

 

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