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Newcomer
Sep 25, 2024 9:59 AM UTC
Solved

Voided docs

Hi

I have 3 documents that has been signed by everyone except 1 person, and now they are listed as voided.

How can I re-instate the document and make sure the signatures already on there are kept, so that I only need to send to that 1 person who is missing?

 

Thanks 

 

mr1Answer
Digital Leader
Sep 25, 2024 6:46 PM UTC

@Birgitte 

T the best of my knowledge you can’t. Once a document has been voided - either by the sender or because a signer refused to sign - there is nothing to do. You will need to resend the documents to everyone for signature.

There is a suggestion in “Ideas” for the developers to change this behavior. You could upvote that and hope that a change is implemented in future…

sorry

mr1

MR1

2 replies

mr1Digital LeaderAnswer
Digital Leader
Sep 25, 2024 6:46 PM UTC

@Birgitte 

T the best of my knowledge you can’t. Once a document has been voided - either by the sender or because a signer refused to sign - there is nothing to do. You will need to resend the documents to everyone for signature.

There is a suggestion in “Ideas” for the developers to change this behavior. You could upvote that and hope that a change is implemented in future…

sorry

mr1

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MR1
Docusign Employee
Oct 30, 2024 8:23 PM UTC

Hello @Birgitte 

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

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