Unable to locate Documents Expiring Soon

Question

Hi, at the “Home” tab, it reflects as 1 document is expiring soon but I cannot locate this document even if I select “All Time” or any document sent to me or by me etc. Is there a system glitch somewhere?

Alejandro.Ramos · Accepted Answer

Hi Rachel,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that you haven’t been able to find the document listed in your Quick View total, but I will share more details on the topic.If the envelope is not listed after clicking the number in the ExpiringSoon total displayed on the Home screen, you might be affected by an ongoing product issue that causes Quick Views to display inaccurate totals. Our engineering team is aware of the situation and are actively working to resolve the issue. Once a fix is rolled out, it will be made public through our Release Notes:Release NotesFeel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @Racheluwc,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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