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Unable to complete "correct" action

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I am the owner of the envelope and I cannot correct the envelope. I mistyped the email of the second signer. The second party already signed so it would look very unprofessional if I need to ask for resign.

Envelope id:

removed due to personal information

See attachment. When “correct” is clicked, this error appears: “Unable to access the envelope.”

Why? Please help.

eSignature

J

jkohoutAnswer

New Voice

Thanks again for follow through. Actually I watched your video and the issue was that I was on a free plan. In the video its mentioned that only paid customers can see the “correct” option working. Thanks for helping out though.

Kallool.Medhi

Docusign Employee

Hello,

I’m assuming you have two signers and first recipients has already signed it. Has the first recipient also added an attachment? If that’s the case, the attachment will first have to be removed by the recipient.

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"Select as Best" below if you find the answer a valid solution to your issue.

J

jkohout

Author

New Voice

Thank you for your help!

Yes, two signers. First one signed, but no attachment added from his end.

Thank you.

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Kallool.Medhi

Docusign Employee

Can you share the attachment that you had mentioned in your original post?

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"Select as Best" below if you find the answer a valid solution to your issue.

J

jkohout

AuthorAnswer

New Voice

Thanks again for follow through. Actually I watched your video and the issue was that I was on a free plan. In the video its mentioned that only paid customers can see the “correct” option working. Thanks for helping out though.

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C

Christopher.Alpizar

Docusign Employee

Hi @jkohout,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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