Transfer Envelope Issues

Question

I recently had envelopes transferred to my account, but I am unable to download the entire Docusign packet or see all of the documents unless I am signing the document. Does anyone know why this is happening?

Alejandro.Ramos · Accepted Answer

Hi@MMurphy,Thank you for reaching out to the Docusign Community.If the envelope is owned by an active Docusign userthen the best course of action would be to access the missing document through the email notification’s link.Once there, you will be able to find the Envelope ID, either at the top of the document or, by clicking on Other Actions>View History.With the envelope ID you will be able to access the envelope by pasting it into the following URL: https://app.docusign.com/documents/details/{envelopeid}For detailed steps on this process, see:Locate a Docusign envelope IDIf the envelope has no folder listed, this could be the cause behind why it is not included on your Agreements page.To correct this behavior you can move the envelope to the correct folder by following the instructions below:Move Envelopes Into FoldersIf the envelope is not owned by an active Docusign user, then the email notification will be the only access method left.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @MMurphy,I hope you are doing well.I would like to confirm if the suggested solution answers your question?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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