New Voice

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There are no Send Envelope option

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Hello,

I dont see option to Send envelope

permission “Allow users to send envelope “is selected in permission profile, what can cause this issue?

D

dea.allgoodAnswer

Docusign Employee

It looks to me like the “Require a template for all envelopes sent from this account” is selected within the Sending Settings in eSign Admin. What makes me think this is that you do have the option to “Use a Template” which does allow you to send envelopes, but it doesn’t allow you to send ad-hoc documents.

D

dea.allgood

Answer

Docusign Employee

It looks to me like the “Require a template for all envelopes sent from this account” is selected within the Sending Settings in eSign Admin. What makes me think this is that you do have the option to “Use a Template” which does allow you to send envelopes, but it doesn’t allow you to send ad-hoc documents.

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L

ljobava

Author

New Voice

no , its not selected

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L

ljobava

Author

New Voice

Actually, it was the reason, works now.

thank you

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D

dea.allgood

Docusign Employee

No problem! I am glad we could get your issue resolved quickly.

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Christopher.Alpizar

Docusign Employee

Hi @ljobava,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.