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Tab inactive with Envelope

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Trying to prepare and send an envelope to a client. I am currently unable to enter information and complete fields within the Envelope - the only way I can add Text is in the Add Text box to the right of the envelope. How do I correct this?

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N

nathaly.monge

Docusign Employee

Hello @SReillyBG ,

Welcome to the Docusign Community and thank you for posting your concerns!

Are you saying that if you do a double click on the fields during the preparation stage it is not giving you the option to enter information, you can only do so by selecting the field and going to “Add text”, is that right?

If so, does this happen in other browsers as well?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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S

SReillyBG

Author

Newcomer

Yes, that is exactly what is happening - only in DocuSign. No other browswers.

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N

nathaly.monge

Docusign Employee

Hello @SReillyBG ,

Thank you for reaching back.

Can you try clearing the cookies and cache in the affected browser?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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N

nathaly.monge

Docusign Employee

Hello @SReillyBG ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

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