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Something went wrong with the invitation_ can not access to file to sign.

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Hello.

I got an email from parter company.

However when I click the button to sign I cannot access to contract to sign.

There is a pop up “Something went wrong with the invitation.”

Whenever I log in to my account even I cannot see my contract eventhough I was in the receipient.

Could you help me how to solve this problem?

eSignature

M

MinJi KimAnswer

Conversation Starter

@JohnSantos

Thank you very much. Finally signed on the document.

For someone Who has the same problem.

If you have the same problem, just report to Docusign Suport Case.

The reason was that I had 2 accounts in one email address.

Docusign Suport closed the account and I asked the sender to remove me as a recipient and add me again.

Then I could signed the document!

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Hengfeng Ge

Hero

could you share some screenshot about the steps what you done.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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sanjay

New Voice

Hi, there are 2 pages in attached file, First Screen - Email from partner, clicked on YELLOW button, Second Screen - opened, entered my credentials, Third Screen - opened with error message.

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Doc2_Redacted.pdf

Hengfeng Ge

Hero

Have you create case with support team. It seems need the support team check your account status.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Translate

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.