Sending envelope

Question

Why are the form fields blank after I send the document, even though I have filled them in and can see the completed form before I send?

nathaly.monge · Accepted Answer

Hello@trainey,Thank you for reaching back and clarifying.If you are the admin on the account, please confirm that the following setting is enabled, if you are not the admin, please contact the admin on your account: Settings > Sending Settings > “When an envelope is sent, write the initial value of the fields for all recipients”:Fields and PropertiesLet us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @trainey,Welcome to the Docusign Community and thank you for posting your concerns!Do they show blank even after the document has been signed or just when the document is in the signing process? Are the fields information visible for the intended recipient?Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Why are the form fields blank after I send the document, even though I have filled them in and can see the completed form before I send?

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