send to a phone number sms

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What kind of account do I need to enable send via sms?

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Lars LAnswer

Conversation Starter

You need a Business Pro subscription or higher. On credit-card paid subscriptions, I believe you get a monthly charge for the actual SMS usage. On B2B agreements, you will have to buy a pool of SMS sendouts upfront. At least that is my experience.

Michael.Rave

Docusign Employee

@danielkorb

Multi-channel delivery is sold as a separate add-on to Standard or higher DocuSign eSignature direct plans. Additionally, the multi-channel add-on is included in your Professional or higher Docusign IAM plans. If your account currently has SMS Delivery and you do not have access to send using the new WhatsApp functionality, please contact support for assistance.

This Docusign Support article provides all the details around the feature itself.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

L

Lars L

Answer

Conversation Starter

You need a Business Pro subscription or higher. On credit-card paid subscriptions, I believe you get a monthly charge for the actual SMS usage. On B2B agreements, you will have to buy a pool of SMS sendouts upfront. At least that is my experience.

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Christopher.Alpizar

Docusign Employee

Hi @danielkorb,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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