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Revoking a signature

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Hello all! I am a DocuSign administrator. A DocuSign user signed a document, but now some issues have come up and he requested that his signature be “unsigned” from the document until the issue is resolved. I have searched on how to do this and found some information, but does not coincide with what I am seeing onscreen. Am I able to revoke his signature from the document? If so, how? Thanks! Salvador

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Vinicius.RodriguesAnswer

Docusign Employee

Hi @sgarciav !

If the envelope has the Completed status, that is, it has already been signed by all recipients, unfortunately it is not possible to make any changes or revoke signatures - for compliance reasons.
However, if the envelope is still in progress, that is, there are still a few people left to sign, you can contact the sender and ask them to void the envelope.

Another possible suggestion for this case would be Purge Envelopes. This feature permanently deletes the envelope from DocuSign servers, leaving all recipients without access to the document. It’s important to emphasize that this process does not invalidate signatures, it only eliminates the document from DS platform - which may be sufficient in some scenarios. To get more information about it, please check: Purging Envelopes

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @sgarciav !

If the envelope has the Completed status, that is, it has already been signed by all recipients, unfortunately it is not possible to make any changes or revoke signatures - for compliance reasons.
However, if the envelope is still in progress, that is, there are still a few people left to sign, you can contact the sender and ask them to void the envelope.

Another possible suggestion for this case would be Purge Envelopes. This feature permanently deletes the envelope from DocuSign servers, leaving all recipients without access to the document. It’s important to emphasize that this process does not invalidate signatures, it only eliminates the document from DS platform - which may be sufficient in some scenarios. To get more information about it, please check: Purging Envelopes

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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sgarciav

Author

Troubleshooter

Vinicius, thank you for the input. I was hoping to be able to revoke just one signature from an incomplete envelope, but looks like this is not possible. I appreciate the alternative options. Salvador

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Christopher.Alpizar

Docusign Employee

Hi @sgarciav,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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RSracer66

Newcomer

Can you confirm if a signature voided via email outside of DocuSign prior to full completion is a valid form of termination?

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Christopher.Alpizar

Docusign Employee

Hello @RSracer66,

Thank you for reaching out to the Docusign Community.

For this, I recommend contacting your company's legal department or a local legal office. DISCLAIMER: The information on this site is for general information purposes only and is not intended to serve as legal advice. Laws governing the subject matter may change quickly, so DocuSign cannot guarantee that all the information on this site is current or correct. Should you have specific legal questions about any of the information on this site, you should consult with a licensed attorney in your area.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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