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New Voice
Jan 8, 2025 10:45 PM UTC
Question

Restricting Admin Access to Envelopes Protected by Access Codes

Hello!

I’m working on a DocuSign integration and have a question about envelopes that are protected by access codes. Is there a way to restrict admins from viewing these envelopes without entering the access code? Currently, admin accounts seem to have unrestricted access to all envelopes, bypassing the need for the access code.
 

Any insights or solutions would be greatly appreciated!

6 replies

Docusign Employee
Jan 9, 2025 10:48 PM UTC

Hello ​@Ania-w,

Thank you for reaching out to the Docusign Community.

Will the admin access the envelope through the email notification, the Docusign WebApp or the Integration?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Docusign Employee
Jan 17, 2025 12:08 AM UTC

Hi ​@Ania-w,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Ania-wNew VoiceAuthor
New Voice
Jan 17, 2025 10:26 AM UTC

Hello, thank you for your response. The admin will access the envelope through the integration.

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Docusign Employee
Jan 20, 2025 10:41 PM UTC

Hi ​@Ania-w,

Can you provide the name of the integration?

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Ania-wNew VoiceAuthor
New Voice
Jan 21, 2025 11:13 AM UTC

DocuSign Alfresco Integration

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Docusign Employee
Jan 22, 2025 10:41 PM UTC

Hi ​@Ania-w,

From the Docusign end there is no option to set a restriction on viewing envelopes for Admins, however since Docusign does not own the Alfresco integration we do not have the necessary information to confirm if this is possible or not on their end, have you contacted the integration support?

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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