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Nina OttesenNew Voice
New Voice
Feb 23, 2024 8:26 AM UTC
Solved

Restarted computer - and DocuSign was empty

My Docusign is completely empty!

Anyone know what may have happened?

 

Nina

    Michael.Rave
    Michael.RaveAnswer
    Docusign Employee
    Feb 23, 2024 4:02 PM UTC

    The status has been updated to “Resolved - This incident has been resolved.”

    "Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
    View in thread

    13 replies

    Newcomer
    Toni LópezNewcomer
    Newcomer
    Feb 23, 2024 8:34 AM UTC

    I have the same problem. My DocuSign is empty.

    Toni

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    Newcomer
    WendyNewcomer
    Newcomer
    Feb 23, 2024 8:35 AM UTC

    I have the same issue!

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    New Voice
    Nina OttesenNew VoiceAuthor
    New Voice
    Feb 23, 2024 8:39 AM UTC

    Thanks! Then I guess they will fix it soon.

    I have created a Support Case ;-)

     

    Nina

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    Active Voice
    RobinActive Voice
    Active Voice
    Feb 23, 2024 8:39 AM UTC

    Me too!! have been on hold to support for an hour

    Translate
      Newcomer
      CrystalNewcomer
      Newcomer
      Feb 23, 2024 8:40 AM UTC

      same issue, and can’t creat the an envelope

      Translate
      Newcomer
      AnnNewcomer
      Newcomer
      Feb 23, 2024 8:42 AM UTC

      Hello, same issue here - all folders gone, and can’t upload anything!

      Translate
      New Voice
      Nina OttesenNew VoiceAuthor
      New Voice
      Feb 23, 2024 8:43 AM UTC

      So I guess we just have to wait for them to find the error, then. Seems to be for all users.

      I was afraid I deleted everything - as I had to delete browsing history and cookies to log in, he he!

      Translate
      Active Voice
      RobinActive Voice
      Active Voice
      Feb 23, 2024 8:51 AM UTC

      I am talking to someone now, known issue affecting alot of people. No ETA

      Translate
        New Voice
        Nina OttesenNew VoiceAuthor
        New Voice
        Feb 23, 2024 12:10 PM UTC

        This is a Browser issue!

        I was able to access my account via the app Web Explorer instead of MS Edge….

        Translate
        Michael.Rave
        Docusign Employee
        Michael.RaveDocusign Employee
        Docusign Employee
        Feb 23, 2024 12:46 PM UTC

        There has been an issue this morning, which has been fixed. You can check the status here. 

        If you accessed DocuSign during the issue was occurring, you may need to empty the browser cache to resolve it. Switching to a different brower as suggested by @Nina Ottesen works as well.

        Translate
        "Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
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