Recipient unable to change her signature

Question

I have sent out envelopes but the recipients are able to change their signatures. They need to add credentials but they can't do that.  How do I make it so they can choose their own signature?

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.We offer the option of changing your signature directly in your user profile as well as during a signing session.You can find detailed steps on how to change your signature on both scenarios, here:https://support.docusign.com/en/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSEIt is also important to note that there are a few cases in which you might not have the option to change your signature while signing, you can find them listed below:You do not have an active DocuSign Account.You are signing using:DocuSign Mobile Apps.In-Person Signing Session.Digital Signatures/Universal Signatures (CFR part 11, etc.).Sign and Return.Sender has locked the recipient’s names.Let us know if you need further assistance with this.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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