Recipient says the link doesn't work

Question

Hi all, good to connect. One of my recipients says the link is not working and hasn’t signed any of the documents I’ve sent. The order is start - three recipients to sign in any order - complete.

Am I doing something wrong?

Lisa

JohnSantos · Accepted Answer

@lisaderamond123You can recommend your recipient to follow this process:Access document with security code:Copy the multi-character security code at the bottom of the email under the Alternative Signing Method.Go towww.docusign.com, and selectAccess Documents.Paste theSecurityCodefrom the Docusign Completed email, and selectGO.

Alejandro.Ramos · Answer

​Hi ​@lisaderamond123,I hope you are doing well.I would like to confirm if the suggested solution answers your question?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.