Recipient Can't Fill in "Title" Field

Question

A recipient is not able to complete a Docusign because she isn't able to add her title in the "title" field. Can anyone assist?

Community Expert · Accepted Answer

Hi,Thank you for reaching out here in the DocuSign Community.By default, our eSignature application should allow your signer to enter their title during the signing session or auto-populate it (if there is a title set for the user) as long as you are using the Title field.If your recipient is unable to complete the Title field, I would suggest using a text box as a quick workaround instead.And in the case that you wouldn't like to use a text box instead of the Title field, please refer your signer to us so we can take a closer look at the envelope and error that is being received to appropriately address the issue on your behalf.https://support.docusign.com/s/contactSupport?language=en_USPlease don't hesitate in letting me know if I can facilitate anything else in the meantime and I will address your request as soon as possible.Best regards,Alejandro R.Community Moderator.

Sunnyd788 · Answer

We're running into the same issue with our customers but it seems to be sporadic, we can't lock down the root cause. There have been any updates on a resolution since the issue was posted?

It takes a lot of extra time to add the text box workaround above to every page in our documents.

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