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Problem activating account

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I write this question from a different account then the one the question is about…

I created and paid for an account per my work email. Got the payment confirmation, but no activation email.

When I contacted sales, they can see my account is set on “no paying costumer”, but I did pay!

When I try to login I get an email saying there is no account on the concerning mailadres.

But sales can't help me and I can not log in to make a support ticket!

Help!

Vinicius.RodriguesAnswer

Docusign Employee

Hi @EstherKerkhof !

I’m sorry you’re facing this situation. Certainly, this is not the expected behavior.

I strongly suggest you create a ticket to our customer support by accessing this link below > More support options > I can’t access my account > Select eSignature (product) > and provide this information, including the email used to buy a DS plan.

I hope with these instructions you can solve your problem. Let us know if you need any extra information!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @EstherKerkhof !

I’m sorry you’re facing this situation. Certainly, this is not the expected behavior.

I strongly suggest you create a ticket to our customer support by accessing this link below > More support options > I can’t access my account > Select eSignature (product) > and provide this information, including the email used to buy a DS plan.

I hope with these instructions you can solve your problem. Let us know if you need any extra information!

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

E

EstherKerkhof

Author

Newcomer

Hello @Vinicius.Rodrigues,

Thank you for your answer. Do you mean the link to the support center?

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Vinicius.Rodrigues

Docusign Employee

Hello @Vinicius.Rodrigues,

Thank you for your answer. Do you mean the link to the support center?

Hi @EstherKerkhof !

Sorry, I think I forgot to include the hyperlink to the Customer Support page: https://support.docusign.com/s/contactSupport?language=en_US

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

J

Jenny.Martin

Community Moderator

Hello @EstherKerkhof,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.