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Conversation Starter
Jul 25, 2024 9:41 AM UTC
Question

Power form URL is not working specific region

suddenly it was not working UK country and it is working for other country ex. India so what is issue ? and facing this error :  “System Error: Your DocuSign request cannot be processed at this time.” 

12 replies

Pawan Gangwani
Hero
Hero
Jul 25, 2024 9:59 AM UTC

Hello @bhavin 

I hope you are doing great. If you saying that the error coming only for UK so do you have specific sender for UK region?

suddenly it was not working UK country and it is working for other country ex. India so what is issue ? and facing this error :  “System Error: Your DocuSign request cannot be processed at this time.” 

 

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bhavinConversation StarterAuthor
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Jul 25, 2024 10:01 AM UTC

Yes, we are facing the issue for lot of users in UK country only.

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bhavinConversation StarterAuthor
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Jul 25, 2024 10:07 AM UTC

This is the error screenshot

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bhavinConversation StarterAuthor
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Jul 25, 2024 10:09 AM UTC

@Pawan Gangwani Can please you tell me what type of reason behind this issue?

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Pawan Gangwani
Hero
Hero
Jul 25, 2024 10:36 AM UTC

Yes, we are facing the issue for lot of users in UK country only.

not sure but this kind of issue with power form are usually on the user level if the user is Power Form sender and in a case that user is closed then these kind of error come, Can you please confirm that the users are not closed.   

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bhavinConversation StarterAuthor
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Jul 25, 2024 11:19 AM UTC

@Pawan Gangwani Now we are getting this issue from some other region also so issue is not specific with region because we heard many people have started getting the errors.

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bhavinConversation StarterAuthor
Conversation Starter
Jul 25, 2024 11:20 AM UTC

@Pawan Gangwani I think that user is not close the page because we embed power form URL in our web page.

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Pawan Gangwani
Hero
Hero
Jul 25, 2024 12:48 PM UTC

Oh that’s strange, I will suggest that you should raise the support ticket. 
Here is the link : Create a Case

Do provide all the details in the ticket.

@Pawan Gangwani I think that user is not close the page because we embed power form URL in our web page.

 

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bhavinConversation StarterAuthor
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Jul 25, 2024 1:17 PM UTC

Thank you

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bhavinConversation StarterAuthor
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Jul 26, 2024 4:39 PM UTC

I have added ticket at 7/24/2024 6:03 AM(+5:30) Mumbai, Kolkata, Chennai, New Delhi

But still I am not getting any feedback from support side.

Why because I have not paid account plan?

Or If I have paid account then I get answer early or Could I get live agent support? @Pawan Gangwani 

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