Legacy User

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Please cancel

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I want to cancel my account

Billing

C

Community ExpertAnswer

Docusign Employee

Did you want to downgrade to a free account instead of cancelling?

It is still free but you can keep and access all of the envelopes in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings.

Please view the Guide: (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?

A Support Representative will be able to verify and assist you.

Hope this helps.

C

Community Expert

Answer

Docusign Employee

Did you want to downgrade to a free account instead of cancelling?

It is still free but you can keep and access all of the envelopes in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings.

Please view the Guide: (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?

A Support Representative will be able to verify and assist you.

Hope this helps.

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C

Community Member

Legacy User

No.

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C

Community Member

Legacy User

No

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C

Community Member

Legacy User

No. Please cancel with a confirmation of it. Thanks. I don't like the way my signature looks.

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C

Community Member

Legacy User

Please cancel my account going through divorce I need to wait until it is finalized

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C

Community Member

Legacy User

no please cancel my account and let me know please

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C

Community Member

Legacy User

No please cancel my account immediately. I would also like a refund.

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C

Community Member

Legacy User

PLease cancel my account ASAP. I keep getting charged monthly and no longer use!

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C

Community Member

Legacy User

I went through the process of CANCELLING MY ACCOUNT with the support centre via email. and have now just received a request to update my credit card details for new payment processing. This company is a joke.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.