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Personal folders missing

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I had created folders to organize my completed documents - they have disappeared. They were located on the left margin of my screen?

Vinicius.RodriguesAnswer

Docusign Employee

Hi @abctjr !

Docusign has recently updated the User Experience page layout. Now, you can find your Folders by accessing Show More > Folder. Check my example below:

Let me know if you found your folders!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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Christopher.Alpizar

Docusign Employee

Hi @pandiony ,

Do you know if a Support case was created by you Account Manager?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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pandiony

New Voice

Hello! Yes - its Case Number: 13908573

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Christopher.Alpizar

Docusign Employee

Hi @pandiony ,

It seems that based on the information of the case this might be a bug on your account, I noticed that a Zoom call was intended to be scheduled but it was not done and now the case is closed, what I recommend for you is to open a new case and reference the old case and at the time of creation please select the callback option, the case is needed because there is Private Identifiable information needed to be review and that type of information cannot be disclosed in this public forum.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.