PDF Downloads unexpectedly password protected

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Hi team,

Over the last few days, when I download a signed envelope to my computer, the pdf is automatically becoming password protected. I have no idea what the password would be.

Any ideas on why this is happening? It’s only affecting me out of our whole team.

R

RoseKAnswer

New Voice

Great news, I've found a workaround that actually works! I used to be able to edit pages - delete, add, reorder, etc., but now, when I download the file from Docusign, I don’t have that option anymore. If I save as PDF, then there’s also a password which is non-existent. I opened the file on Chrome, and clicked on print then instead of printing I saved as PDF. And guess what? Now the file is open for edits!