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Question

Not visible earlier documents in sent box

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Hi All,

I don't see an option, how can we restore earlier documents if i lost the visibility from sent box.

Thanks

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Michael.Rave

Docusign Employee

@Chathura

The filter is set to “Last 6 months” by default, but you can change it to search for envelopes that are older than 6 months and not visible in the default view.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

C

Christopher.Alpizar

Docusign Employee

Hi @Chathura,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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T

T.Hill

Newcomer

What do you do if the filter won’t change even when you click the “All Time” button? Thanks!

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Christopher.Alpizar

Docusign Employee

Hi @T.Hill,

I hope you are doing well.

Have you tried the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using VPN, or if on one already, disconnect from VPN and try again

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.