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Not receving a CC of a compeleted document

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Hi,

I have been CC’d on several completed documents but was not able to receive a copy.
Please help me figure our what went wrong? or how to solve this.

Best,
Nina

JohnSantosAnswer

Guru

@Nina Apole

There are a few common reasons why you might not be receiving completed copies of documents in DocuSign, even if you were CC’d.

Email providers occasionally flag automated emails (like DocuSign notifications) as spam. Search your spam, junk, or promotions folders for “DocuSign” or the sender’s name.

Go to Settings > Notifications. Make sure that the notifications for completed documents are enabled.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Hengfeng Ge

Hero

could you share the history of one envelope?

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@Nina Apole

There are a few common reasons why you might not be receiving completed copies of documents in DocuSign, even if you were CC’d.

Email providers occasionally flag automated emails (like DocuSign notifications) as spam. Search your spam, junk, or promotions folders for “DocuSign” or the sender’s name.

Go to Settings > Notifications. Make sure that the notifications for completed documents are enabled.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

Nina Apole

Author

New Voice

Hi JohnSantos,

Thank you for your comment. This has been very helpful! We’ve managed to locate the missing emails, and they were, in fact in the spam (hiver-pending).

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N

NC 12 Realty

New Voice

Our company was previously receiving completed Docusign documents up until 11/23/24. We receive a notification on the docusign app, but we no longer receive an email notification at our shared account. The notifications have not been changed although I checked them anyway and they are still correct. Please help!! We don’t want to have to log in every time we are waiting on a doc to see if its complete.

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N

Nina Apole

Author

New Voice

Thank you all for your help… This has been resolved. 🙏🏻

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nathaly.monge

Docusign Employee

Hello @Nina Apole ,

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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