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New Voice
Aug 29, 2024 2:24 PM UTC
Solved

No spaces when client opens document

The document looks fine on my end. My client sent a screenshot of what the document looks like. All the words look like one long sentence. No spaces. What do I need to do to fix this?

JohnSantos
Guru
Aug 29, 2024 5:22 PM UTC

@charajasmine 

Could you ask your client if it is possible for them to open the envelope on a different browser or computer?

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

4 replies

JohnSantos
Guru
Guru
Aug 29, 2024 5:22 PM UTC

@charajasmine 

Could you ask your client if it is possible for them to open the envelope on a different browser or computer?

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
Docusign Employee
Sep 12, 2024 10:50 PM UTC

Hi @charajasmine,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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New Voice
Sep 12, 2024 11:51 PM UTC

Thank you @JohnSantos !

My client was able to see the document clearly using Chrome.

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New Voice
Sep 12, 2024 11:52 PM UTC

@Christopher.Alpizar 

I am all set! Thank you!

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