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No company data on invoice

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Hi everyone,

On the last invoice there is company information with VAT number missing.

I have recently changed a card that is used for payment and I guess this could be the reason. However, nothing else has been changed, only the card number. When I go to the tab “Account Profile”, the address is there, alongside compnay name and VAT in the second row. But it does not appear on the “Plan and Billing” tab.

I have opened a case but to no avail.

I would appreciate help.

Best regards

R

rodolfo.napayAnswer

Docusign Employee

Hello @Awozniak ,

Thank you for reaching out here in the DocuSign Community.

You would need to open a support ticket to request an update of your billing information and apply it on a previous invoice. It should just take 48 hours to process this request but due to the Holiday breaks, it may take longer to process.

To open a support case in the Docusign Support Center (https://support.docusign.com), go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue.

I see that you have already opened a ticket. Can you please provide the Case Number for us to check and follow up with the Customer Support team?

Best regards,

Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Alexandre.Augusto

Docusign Employee

Hello, @Awozniak

Have you tried this:

To include the VAT number to your invoices you need to add it to the billing address Line 2 in Settings -> Plan and Billing -> Edit Billing so that the VAT is displayed on all future invoices.

If this info was useful, I’d appreciate your Like here.

Best,

Alexandre

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A

Awozniak

Author

New Voice

Hello Alexandre,

I don’t have the same ‘pathway’. I can go to Amdin->Plan and Billing, but I do not have an option to edit billing here. I can only edit payment method (but that is only card number, etc).

I can go to Admin → Account Profile → Account Address. But the company name and VAT is already there.

Is there any other path I can take?

Also, is there a way to add this information to the last invoice that was issued with the mistake?

I’d trully appreciate your help.

Best,

Anna

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R

rodolfo.napay

Answer

Docusign Employee

Hello @Awozniak ,

Thank you for reaching out here in the DocuSign Community.

You would need to open a support ticket to request an update of your billing information and apply it on a previous invoice. It should just take 48 hours to process this request but due to the Holiday breaks, it may take longer to process.

To open a support case in the Docusign Support Center (https://support.docusign.com), go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue.

I see that you have already opened a ticket. Can you please provide the Case Number for us to check and follow up with the Customer Support team?

Best regards,

Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate

A

Awozniak

Author

New Voice

Hello @rodolfo.napay

Thank you for your message. I have managed to save the company information for the new invoices. However, I need support with the November one. I will send you the case number in private message.

Best regards,

Anna

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R

rodolfo.napay

Docusign Employee

Hello @Awozniak ,

Thank you for the information, I will proceed to review it.

Let us know if you need further assistance.

Best regards,

Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.